Sharon H. (Ligonier, PA) on November 25, 2008

..Yes, One of the ornament was a duplicate of one I already had and didn't realize it until I placed my order. I contacted the CS department and they were very helpful in making the changes. Thank you.

MARCIA C. (TYLER, TX) on October 30, 2008

Every thing has arrived in perfect condition and in a timely manner. We have collected Dept. 56 for about 10 years and have over 200 buildings. We even built our new home to accomodate our houses. They are built in to the walls in every room and into the ceiling in the master bedroom. We are so glad we found your website...you just may become our one stop shopping! Thanks so much...Marcia C

Kristi L. (Arlington, TX) on October 10, 2008

No reason to contact customer service. I received emails of my order progress.

Brigitte P. (Wantagh, NY) on September 2, 2008

Came in a timely manor. thanks