Lena&Kate O. (Seattle, WA) on October 10, 2008

I did not contact them. I felt they not only kept me informed but the shipper did so as well.

Mea f. (Glenside, PA) on October 7, 2008

I had ordered this item as a gift and contacted customer service as it was on wait list. They were able to expedite.; and I had my gift in time.

George G. (Marstons Mills, MA) on October 2, 2008

It always amazes me how these buildings or accesories are shipped across the country, yet are always in perfect condition when they arrive

Krysten M. (Norton, MA) on August 25, 2008

I did happen to call customer service about where this product was. I was greeted and helped in a good timely manner